Raging Waters - (909) 802-2200

I have never had a worse experience with anything that was supposed to be fun. The park is miniscule compared to any other water park I've ever been to, including one in Oklahoma, but they've expanded the parking lot 5 times larger than its initial appropriate capacity, so the place is packed even on a slow day. The parking attendants are also horrible because they allow pedestrians to walk in front of the cars waiting to park for up to ten minutes without letting a single car park, which is a pretty big deal when the line stretches onto the highway. Once we finally did park it took half an hour to get into the water park because it's so far away from the lots. Once we got to the lockers there was no sign or staff member around to tell you that you have to get the locker keys at a separate kiosk that is nowhere in sight of the actual lockers. The instructions in the lockers themselves make it clear that they used to have the key already in them, like at Six Flags, but there's no indication that those instructions aren't relevant anymore. We waited in line for a ride for ten minutes with no indication of the line moving any time soon. Then the vending machine ate our money and when we went to guest services to see if we could get the money back they wanted us to wait for a third party company person to get there and deal with us. By this time we had been at the park for a couple hours without even getting wet because we couldn't find the one ride we really wanted to go on because the map of the park doesn't look anything like the park and doesn't even have half the visible rides on it, or a "you are here" spot. And to top it all off, I dropped my school ID at the park and when I realized it after I left and tried to call the park and ask if they found it, it was literally impossible to get in contact with an actual person instead of an automated machine or answering machine. Don't waste your time or money going to this park. There are at least a half dozen water parks in the southern California area. For the love of all that is holy, go to Hurricane Harbor, it's cheaper, bigger, better maintained, better organized, and has at least semi-decent customer service.

This summer I went to raging water 3 to 4 times with my season pass. Its so much fun going with my family and friends. If you never been there you need to go. Make time and go its worth it.

After 1.5 hours the kids and I still hadn't got wet. Main pools all closed for hygiene alert as we arrived. We then walked around and waited an hour to get onto Black Hole. The line didn't look that long...but no indication "30 mins wait from this point" etc. like a lot of parks. No information. Turns out the ride was only operating one chute not two. No reasons given. All questions met with shrugs by staff. Interminable waits watched over by listless staff...seeming no communication between them...no sense of hussle and energy to get maximum no. of people through the rides and increase the fun. We spent most of the day there....we got to ride 5 rides...let's say they last 30 seconds each....2.5 mins of "action"... I though the guests were well behaved and tolerant considering the attitude of the management. This brand must suffer. You're better off in the surf...